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Open a listing, choose your dates, tap Request to book, and complete checkout. Your request goes to the store for confirmation — you are not fully booked until they accept.

Payment runs when the store confirms your booking (or per the flow shown at checkout). Your receipt and dates live under Bookings so you and the store share the same record.

No — pay only through Stuflink. Off-platform payments break refund rules and remove the booking record support relies on.

Each listing shows a cancellation style. The exact window for your rental is on your booking confirmation. Message the store early if plans change.

Use Messages on the booking thread. Pickup windows, address details, and condition notes stay attached to the rental.

Note the issue in Messages before the rental period ends and include photos when helpful. The in-app thread is your record if support needs to step in.

Message the store as soon as you know. Late fees, if any, follow the store policy and what was agreed in your booking thread.

Yes. Message the store from a listing to confirm availability, accessories, or pickup location.

For an active rental, open Messages on that booking first. For account, billing, or safety issues, email support with your booking ID or store name.

Many stores reply within a few hours. Response rate and typical reply time appear on listings when the store has enough message history.

Open My Stuff, create your store, and add inventory with photos and pricing. Planning and wallet tools help you track pickups, returns, and credits.

Plans range from pay-when-you-earn on Free to lower transaction fees on Pro, Business, and Enterprise. See Plans & pricing for current tiers.

Bookings in store view lists pending, upcoming, and completed rentals. Confirm or decline there and keep the renter updated in Messages.

The Trust Score is how Stuflink makes marketplace safety visible on a 0–100 scale for renters and lenders: Identity (email and store verification), Secure Pay (checkout in-app), Deposit Protection (refundable holds), Real Reviews (from completed rentals), and On-Platform messaging. Your score rises as you verify, book, and collect reviews. See Safety tips below for handoff habits that reinforce trust.

Sign out and log in again. If email verification is pending, check your inbox. For persistent issues, contact support from the email on your account.

Hearted listings sync to your account under Wishlist when you are signed in. Heart a listing while browsing to add it.

Store settings → Delete storefront. You must have no pending or active rentals, and type your exact store name to confirm. Inventory is removed; listings without rental history are deleted and others archived. Past bookings, receipts, and message threads stay in your history.